Return Policy
We want you to be happy with your order. If something is not right, here is how cancellations and returns work at RIGLANE. Questions? Email shop@riglane.com or use our contact page; we answer Monday to Friday, 8 AM to 4 PM Pacific time.
Cancelling an order
Request a cancellation from the order page in My Account, or email us with your order number. A team member reviews every request and confirms it with you.
- Backordered items can be cancelled for a full refund at any time before they ship, with no fees.
- For other items we will do our best to stop the shipment, but once an order is being prepared we cannot always guarantee it. If it has already shipped, you can return it as described below.
Returns: 30 days
You can ask to return an item within 30 days after delivery. Send the request from the order page in My Account, or email us with your order number, the item, the reason, and photos if the item is damaged, defective or not what you ordered.
Every return needs a Return Merchandise Authorization (RMA) number. We usually send it, with the return address and instructions, within 3 business days of your request. Please wait for the RMA before you send anything, and do not ship returns to our office or mailing address: packages sent there are refused.
Condition of returned items
Return the item as you received it: in its original packaging, with all accessories, manuals and parts.
- Unused items with any original seals intact: no restocking fee.
- Opened or used items, broken seals, or missing packaging or parts: a restocking fee of up to 15% of the item's price may apply. We will always explain any fee.
- Refurbished items are judged against the condition and packaging they were sent in, not against a new item.
Who pays for return shipping
- Our mistake, damage in shipping, or a defect out of the box: we pay for the return shipping, and there is no restocking fee and no shipping deduction.
- Your choice (you changed your mind, ordered the wrong or an incompatible item, or no longer need it): you pay for the return shipping. If we send you a return label, its cost is deducted from your refund. The original shipping charge is not refunded, and for an order that shipped free, the actual cost of the original shipping may be deducted.
Refunds and exchanges
Once your return arrives and is inspected, we usually send the refund, or ship an available replacement, within 3–4 days. Refunds go back to your original payment method, including the tax you paid; your bank or card company may take a few extra days to show it. If you prefer an exchange, tell us in your request; replacements depend on availability, and you can always choose a refund instead of waiting.
Final sale: clearance and special-order items
Some clearance and special-order items are marked final sale on their product page. These items cannot be returned to us, and a special-order item may not be cancellable once ordered. Please double-check that such an item is the right one for your project before you order. If a final sale item turns out to be defective, it is still covered by the manufacturer's warranty and can be repaired or replaced by the manufacturer; we are happy to help you with that. Items that arrive damaged or are not what you ordered are always taken care of, final sale or not.
Warranty and defects after installation
Most products come with the manufacturer's warranty. If a product stops working after you install it, contact the manufacturer for diagnosis and warranty service. If it was defective when it arrived, contact us as well and we will help you find the right remedy. RIGLANE does not offer its own separate warranty, installation or repair service. None of this limits any rights you have under the law.
This page is a summary written to be easy to read. Our Terms and Conditions contain the full details and are what govern your order.