Shipping Policy
Here is how shipping works at RIGLANE, in plain words. If anything is unclear, email us at shop@riglane.com or use our contact page; we answer Monday to Friday, 8 AM to 4 PM Pacific time.
Where we ship
We currently ship within the United States only. We are working on international shipping, including Canada, and plan to offer it in the near future.
Ground and 2-Day shipping are available to the 48 contiguous states and Washington, DC. For Alaska, Hawaii, U.S. territories and military (APO/FPO) addresses we offer USPS Priority Mail on items that qualify. If no shipping option appears at checkout for your address, contact us and we will see what we can do.
Shipping options and cost
- Free ground shipping on orders of $500 or more to the 48 contiguous states and Washington, DC.
- Smaller orders ship by ground at a flat rate, shown in your cart and at checkout before you pay.
- Many items can also ship 2-Day. When your order qualifies, the 2-Day option and its price appear at checkout.
- Some items, such as oversized, very heavy or hazardous products, can ship by ground only. For these, expedited and USPS options are not offered.
The shipping cost is always shown in full before you pay. Your order may arrive in more than one package; you pay the shipping shown at checkout, not per box.
When your order ships
Each product page shows when the item is expected to ship, for example "Ships in 1–2 business days". That is when it leaves the warehouse, not when it arrives: the carrier's transit time comes on top. Business days are Monday to Friday, excluding holidays. Ground shipping usually takes 2–5 business days in transit.
When your order ships we email you the tracking number. You can also see it, and the status of your order, in My Account.
Backorders
If an item is temporarily out of stock, you can still order it on backorder. Backordered items usually ship within 2–5 weeks. This is an estimate, not a guarantee: sometimes it takes longer. If you would like an update, contact us and we will share any newer information we have.
Your payment is authorized when you order and charged when we accept the order, usually within one business day, which for a backordered item may be before it ships. You can cancel a backordered item for a full refund at any time before it ships. If we cannot ship by the estimate, we will let you know and offer you the choice to wait or cancel.
Your address
Please double-check your shipping address before you place the order. If you need to change it, contact us as soon as possible; once a package has shipped we may not be able to redirect it.
Damaged, missing or wrong items
If a package arrives damaged, something is missing, or you received the wrong item, contact us promptly with your order number and, if possible, photos of the item and the packaging. Please keep the packaging until we have sorted it out. We will make it right.
Free shipping and returns
If you return items from an order that shipped free for your own reasons (not because of our error, damage or a defect), the actual cost of the original shipping may be deducted from your refund. See our Return Policy for the details.
This page is a summary written to be easy to read. Our Terms and Conditions contain the full details and are what govern your order.